Terms of Service

Last Updated: July 2026
Effective Date: [July 2026]

Please read these Terms and Conditions carefully before creating an account, subscribing to a plan, accessing the Komrz Platform, or using any of its Services.

Creating an account, subscribing to a plan, using the Platform, or continuing to use it constitutes your legally binding acceptance of these Terms and Conditions, together with the Privacy Policy and any additional policies or terms applicable to specific Services or products.

If you use the Platform on behalf of a company, organization, or other entity, you represent that you have the legal authority to bind that entity to these Terms.

First: Company and Platform Identification

1. Komrz is the brand and technology platform that provides tools and solutions for creating and managing online stores, as well as managing products, orders, customers, content, payments, shipping, applications, Video Commerce, and artificial intelligence, together with related professional and technical services.
2. The Komrz Platform is operated and its Services are provided by Shahbandr LLC, a limited liability company incorporated under the laws of the State of Delaware, United States of America. In these Terms, it may be referred to as:
   a. The “Company.”
   b. “Komrz.”
   c. “We.”
   d. “Us” or “Our.”
3. Unless another entity is identified in an order form, contract, quotation, or invoice, Shahbandr LLC will be the entity contracting with the Customer.
4. In certain countries or transactions, the Services may be provided, invoices may be issued, or payments may be collected through a subsidiary or an entity affiliated with the Company. In such cases, the entity identified in the invoice or order form will be the contracting entity for that transaction, while the Platform will continue to be provided under the Komrz brand.
5. “Customer,” “you,” or “User” means the individual or legal entity that creates an account, purchases, or uses the Services.
6. “Merchant” means a Customer who uses Komrz to create a store or to display or sell products or services to its customers.
7. “Store Customer” means any person who visits the Merchant’s store, purchases from it, or communicates with the Merchant through the store.
8. “Content” means text, images, videos, recordings, data, designs, products, information, files, and any other materials uploaded, created, published, or processed through the Services.
9. “Services” means the Komrz Platform, its websites, applications, dashboards, application programming interfaces, e-commerce tools, Video Commerce tools, artificial intelligence tools, professional services, and any related products or features.

Second: Transition from Shahbandr to Komrz

1. The Platform and Services were previously provided under the “Shahbandr” brand, and the brand has been updated to Komrz.
2. This update represents a change to the name, brand, and product direction. It does not, by itself, create a new legal entity or result in the termination, replacement, or transfer of any existing contracts, accounts, subscriptions, rights, or obligations.
3. Existing Customer accounts, data, stores, subscriptions, domains, settings, integrations, payments, and Services will continue without the need to create a new account, unless the Company notifies the Customer otherwise.
4. Any reference to “Shahbandr” or the “Shahbandr Platform” in previous contracts, policies, invoices, correspondence, notices, or documents will be understood as a reference to the Platform currently operating under the Komrz brand and to Shahbandr LLC as its owner and operator, unless expressly stated otherwise.
5. The brand change alone will not constitute a waiver of rights, a release from obligations, or a modification of subscription periods or outstanding amounts.

Third: Eligibility to Use the Services

1. The Services may only be used by individuals who are at least eighteen years of age and who have the legal capacity to enter into binding contracts.
2. If you create an account on behalf of a company or organization, you represent and warrant that:
   a. You have the necessary authority to represent it.
   b. The information you provide is accurate.
   c. The entity you represent agrees to comply with these Terms.
   d. Use of the Services is permitted under the laws applicable to that entity.
3. The Company may refuse to create an account or may suspend its activation if the Customer’s identity, business activity, or information cannot be verified, or if the Company reasonably believes that use of the Services may violate the law or these Terms.

Fourth: Account and Registration

1. The Customer must provide true, accurate, current, and complete information when creating an account or subscribing to the Services.
2. The Customer must update account, billing, and contact information whenever a change occurs.
3. The Company may request additional documents or information to verify:
   a. The Customer’s identity.
   b. The legal status of the business entity.
   c. Ownership of the business or account.
   d. The address or country.
   e. Tax information.
   f. The nature of the products or services offered.
4. The Customer is fully responsible for:
   a. Maintaining the confidentiality of login details and passwords.
   b. Activating the security measures available for the account.
   c. Setting appropriate permissions for team members.
   d. All activities conducted through the account.
   e. Preventing unauthorized access to the account.
5. The Company must be notified immediately at [email protected] upon discovering unauthorized use or a potential security breach involving the account.
6. The Company will not be responsible for losses resulting from sharing login details, inadequate account security, or Customer negligence, except to the extent that such responsibility cannot be excluded by law.
7. The account may not be sold, leased, transferred, or made available to another party without the Company’s prior written approval.
8. The Company may reject account, store, or domain names that are misleading, offensive, infringe the rights of others, or falsely suggest a relationship with the Company.

Fifth: Scope of the Services

1. Depending on the plan, country, and availability, Komrz Services may include:
   a. Creating and managing online stores.
   b. Managing products, inventory, and categories.
   c. Receiving and managing orders.
   d. Managing Customer data and communications.
   e. Creating applications or connecting them to the store.
   f. Integrations with payment, shipping, and external services.
   g. Video Commerce, shoppable videos, and live streaming.
   h. Marketing, analytics, and reporting tools.
   i. Artificial intelligence tools, including Komi.
   j. Creating text, images, videos, and marketing materials.
   k. Setup, customization, consulting, and technical support services.
   l. Any other Services added to the Platform from time to time.
2. Features, limits, and permitted uses vary depending on the subscribed plan.
3. The Company may develop, update, redesign, or add features to the Services, or discontinue nonessential features, provided that Customers are notified when a material change directly affects a paid Service.
4. Certain features may be experimental or under testing and may be identified as “Experimental,” “Preview,” or “Beta.”
5. Experimental features are provided as is, may be modified or discontinued at any time, and should not be relied upon for sensitive operations without appropriate verification and backup procedures.

Sixth: Merchant Responsibility for Its Store and Business

1. The Merchant acts as an independent seller of its products or services. Komrz does not become a party to the sales contract between the Merchant and the Store Customer, unless expressly agreed otherwise under a separate Service.
2. The Merchant is solely responsible for:
   a. The legality of its business, products, and services.
   b. Obtaining all required licenses and permits.
   c. The accuracy of product descriptions, prices, images, and specifications.
   d. Inventory availability.
   e. Fulfilling and delivering orders.
   f. Serving its customers and handling complaints.
   g. Its exchange, return, and refund policies.
   h. Warranties provided to its customers.
   i. Issuing required invoices and tax documents.
   j. Collecting, disclosing, and paying applicable taxes and fees.
   k. Complying with consumer protection, e-commerce, advertising, and privacy laws applicable to it.
   l. The accuracy of the data and Content published in its store.
3. The Company does not guarantee the quality, safety, legality, or compliance of products or services offered by Merchants.
4. Where legally required, the Merchant must clearly display the following in its store:
   a. Its business name and contact details.
   b. Licensing or registration information.
   c. Prices, taxes, and fees.
   d. Shipping and delivery policy.
   e. Exchange and return policy.
   f. Privacy policy.
   g. Terms applicable to its Store Customers.
5. The Merchant may not present itself as an official representative, partner, or agent of Komrz without written authorization.

Seventh: Content and Customer Data

1. The Customer retains ownership of the Content uploaded or published on the Platform. Ownership is not transferred to the Company solely as a result of using the Services.
2. For the duration of the Customer’s use of the Services, the Customer grants the Company a nonexclusive, worldwide, royalty-free license that may be sublicensed to the Company’s service providers, to the extent necessary to:
   a. Host and store the Content.
   b. Display, operate, and transmit it.
   c. Technically resize or reformat it.
   d. Back it up.
   e. Process it to provide the requested Services.
   f. Distribute it through the store, applications, and channels selected by the Customer.
   g. Protect the Platform and verify compliance with these Terms.
3. The Customer represents and warrants that:
   a. It has all necessary rights and licenses for the Content.
   b. The Content does not infringe intellectual property, privacy, publicity, or other rights of any third party.
   c. It has the necessary consents to use the images, voices, and information of individuals appearing in the Content.
   d. The Content does not violate the law or these Terms.
4. The Company is not required to review all Customer Content before publication.
5. The Company may remove or restrict access to Content if it receives a credible report or reasonably believes that the Content:
   a. Is unlawful.
   b. Infringes the rights of others.
   c. Places the Platform or its Users at risk.
   d. Violates these Terms.
   e. May expose the Company to legal or regulatory liability.
6. Removing or not removing Content does not constitute an acknowledgment by the Company regarding the validity of any legal claim.

Eighth: Store Customer Data and Privacy

1. The Company’s collection and use of personal data are governed by the Komrz Privacy Policy, which forms part of these Terms.
2. With respect to personal data relating to Store Customers that is processed by the Merchant through the Platform:
   a. The Merchant is responsible for determining the purposes and lawful bases for collecting and using the data.
   b. The Company generally acts as a service provider or data processor on behalf of the Merchant, to the extent necessary to provide the Services.
   c. The Merchant must provide privacy notices and obtain any required consents.
   d. The Merchant may not collect more data than is necessary for its business.
   e. The data may not be used for unlawful purposes or to send unsolicited communications.
3. The Company may use hosting, technology, analytics, payment, communications, artificial intelligence, and cloud service providers to process data to the extent necessary to provide the Services.
4. Data may be processed or stored in different countries, subject to appropriate contractual and regulatory measures under applicable laws.
5. If the Customer’s use requires a separate data processing agreement, the Customer may contact [email protected].
6. The Customer must implement appropriate security measures, including:
   a. Controlling User permissions.
   b. Using strong passwords.
   c. Revoking access for former employees.
   d. Not exporting Customer data to unsecured devices or systems.
   e. Notifying the Company immediately upon discovering a security incident.
7. The Customer may not use the Services to collect or process highly sensitive personal data unless doing so is necessary, lawful, permitted within the Services, and supported by all legally required consents.

Ninth: Artificial Intelligence Services and Komi

1. Komrz may provide artificial intelligence features, including Komi, Content generation tools, data analysis tools, and tools that perform or suggest actions within the store.
2. These tools may assist with tasks including:
   a. Creating or modifying products and descriptions.
   b. Creating images, videos, and marketing materials.
   c. Managing categories and attributes.
   d. Summarizing orders and data.
   e. Suggesting marketing campaigns or actions.
   f. Performing or suggesting store modifications based on Customer instructions.
3. Artificial intelligence Services may produce information that is inaccurate, incomplete, or unsuitable for the Customer’s circumstances.
4. The Customer is responsible for reviewing outputs before publishing, using, or relying upon them.
5. Artificial intelligence outputs do not constitute legal, financial, tax, medical, or other professional advice.
6. The Customer must not enter confidential, personal, or legally restricted data into artificial intelligence tools unless the Customer has the right and lawful basis to do so.
7. The Company does not guarantee that outputs will be:
   a. Unique or exclusive.
   b. Completely free from errors.
   c. Suitable for a specific purpose.
   d. Different from Content generated for other Users.
   e. Eligible for intellectual property protection in every country.
8. The Customer is responsible for verifying the right to use outputs, including images, logos, names, text, music, and marketing materials.
9. When an artificial intelligence tool is permitted to perform actions on an account, the Customer remains responsible for:
   a. Setting appropriate permissions.
   b. Reviewing instructions.
   c. Verifying results.
   d. Stopping or correcting any unwanted action.
10. The Company may apply usage limits or additional controls to artificial intelligence features to prevent misuse or protect Service quality.

Tenth: Video Commerce and Live Streaming

1. The Services may allow the uploading of shoppable videos, the organization of live streams, or the linking of videos to products.
2. The Customer must obtain all necessary rights and consents relating to:
   a. Videos, images, and recordings.
   b. Music and sound effects.
   c. Individuals appearing or being heard in the Content.
   d. Displayed products and trademarks.
   e. Recording and reusing live streams.
3. The Customer is responsible for managing live streams and monitoring Content, comments, offers, and marketing claims.
4. Video or live streaming Services may not be used to publish unlawful, harmful, misleading, or rights-infringing Content.
5. Video Services may rely on third-party hosting or streaming providers and may be subject to usage, capacity, storage, and data transfer limits under the applicable plan.
6. The Company does not guarantee that streaming will be free from interruption or delay resulting from internet connectivity, Customer devices, or third-party services.

Eleventh: Payments and Store Transaction Processing

1. Komrz may allow the Merchant to connect its store to third-party payment providers.
2. Payment Services are subject to the terms and policies of the selected payment provider, and the Merchant may be required to create a direct account with that provider.
3. The Company is not a bank, financial institution, or payment service provider, unless expressly stated otherwise under a separate Service.
4. The Merchant is responsible for:
   a. The accuracy of payment account details.
   b. Verifying payments.
   c. Issuing refunds to its customers.
   d. Disputes, chargebacks, and fraud.
   e. Fees charged by the payment provider.
   f. Compliance with card network rules and regulatory requirements.
5. A payment provider may suspend, reject, or delay a transaction in accordance with its systems and policies, and the Company will not be responsible for that decision.
6. The Company does not guarantee the acceptance of any transaction or the continued availability of any payment method.
7. Shahbandr LLC, Komrz, the name of a subsidiary, or the payment provider may appear on an invoice or account statement, depending on the transaction structure and the entity that collected the payment.

Twelfth: Shipping Services and External Integrations

1. The Platform may allow integrations with shipping, warehousing, order fulfillment, and other external service providers.
2. The use of those services is subject to the external provider’s terms, prices, and policies.
3. The Company is not responsible for:
   a. Shipment delays.
   b. Lost or damaged shipments.
   c. Delivery address errors.
   d. Customs duties.
   e. Decisions made by the shipping company.
   f. Interruption of an external integration.
4. The Merchant is responsible for selecting a shipping provider and ensuring that it is appropriate for the Merchant’s business and the countries of its customers.
5. The Company may change or discontinue an external integration if the service provider stops supporting it, changes its terms, or if the integration becomes unsafe, unlawful, or technically unsuitable.

Thirteenth: Domains and Store Names

1. The Customer may connect a domain it owns or request domain registration through the Company or one of its providers.
2. Domain registration, renewal, and transfer are subject to the terms and policies of the domain registrar.
3. The Customer is responsible for:
   a. Selecting a lawful domain name.
   b. Ensuring that the domain does not infringe the trademarks or rights of others.
   c. Providing accurate registration information.
   d. Paying registration and renewal fees.
   e. Updating the domain’s contact information.
4. The Company does not guarantee the availability of any domain until registration has been completed.
5. If a domain cannot be renewed because of failed payment, inaccurate information, or a registrar decision, the domain may stop working or become available to another party.
6. The Company is not responsible for loss of a domain caused by nonpayment, failure to update information, or violation of registrar policies.
7. When the subscription ends, the Customer remains responsible for transferring the domain or changing its settings within the period specified by the Company or registrar.
8. Legacy subdomains associated with the Shahbandr brand may continue during the transition period. The Company may later replace or redirect them after notifying affected Customers.

Fourteenth: Subscriptions, Plans, and Fees

1. The subscription period begins when the plan is activated, payment is completed, or on the date specified in the order form, whichever applies first to the relevant Service.
2. The Customer must pay all fees, taxes, and amounts stated at the time of subscription or renewal.
3. Plans may be:
   a. Monthly.
   b. Annual.
   c. Multiyear.
   d. Usage-based.
   e. Based on the number of products, orders, Users, storage volume, video usage, or artificial intelligence usage.
4. Displayed prices exclude taxes unless otherwise stated.
5. The Customer authorizes the Company or payment provider to charge applicable fees to the registered payment method.
6. The Company may change plan prices or usage limits, provided that the change applies from the next renewal cycle and the Customer is notified of material changes within a reasonable period before they take effect.
7. Additional fees may apply if the Customer exceeds the limits included in the plan. The fees or calculation method will be explained on the pricing page or order form.
8. The Customer’s failure to use the Service does not release the Customer from fees due during the subscription period.
9. The Customer is responsible for bank fees, currency conversion charges, taxes, and deductions associated with the Customer’s payment method, unless otherwise agreed.

Fifteenth: Automatic Renewal

1. Paid subscriptions automatically renew for a period equal to the previous subscription period, unless otherwise stated at the time of purchase or renewal is canceled before the renewal date.
2. Upon renewal, the price applicable to the plan on the renewal date will be charged, together with applicable taxes and fees.
3. The Customer may cancel automatic renewal:
   a. Through the account settings, if this feature is available.
   b. By sending a request to [email protected] before the renewal date.
4. Canceling automatic renewal does not immediately deactivate the account. The subscription will remain active until the end of the paid period.
5. The Company may send a notice before renewal. Failure to receive that notice does not invalidate the renewal previously authorized by the Customer at the time of subscription.
6. If the renewal fee cannot be collected, the Company may:
   a. Retry the charge.
   b. Restrict certain features.
   c. Suspend the account.
   d. Convert the account to a limited plan, if available.
   e. Terminate the subscription after notifying the Customer.

Sixteenth: Cancellation and Refunds

1. The Customer may cancel the subscription or disable automatic renewal in accordance with the procedures displayed in the account or by contacting the Company.
2. Cancellation generally takes effect at the end of the paid subscription period, unless applicable laws or a specific policy require otherwise.
3. Paid fees are not refundable, in full or in part, because of:
   a. Failure to use the Service.
   b. Cancellation before the end of the subscription period.
   c. Suspension of an account due to violation of these Terms.
   d. Removal of a nonessential feature.
4. Exceptions may apply in:
   a. Cases where an offer or written agreement provides a right to a refund.
   b. Payments collected in error.
   c. Cases where a refund is required by law.
   d. Cases approved by the Company in writing.
5. Certain professional services or development, design, or setup work may become nonrefundable after work has started.
6. Refunds do not include fees charged by third parties, domain registrars, payment providers, or shipping providers, unless the relevant third party returns those fees to the Company.

Seventeenth: Acceptable Use

1. The Services must be used lawfully, responsibly, and in compliance with these Terms.
2. The Services may not be used to:
   a. Commit or facilitate a criminal offense.
   b. Engage in fraud, impersonation, or the provision of misleading information.
   c. Engage in money laundering or finance unlawful activities.
   d. Infringe intellectual property rights.
   e. Violate privacy or publish personal data without a lawful basis.
   f. Send unsolicited communications.
   g. Distribute malicious software or viruses.
   h. Hack or test systems without authorization.
   i. Disrupt the Services or overwhelm them with requests.
   j. Circumvent plan limits or security systems.
   k. Scrape or automatically collect data without authorization.
   l. Use the Service for multiple parties in a manner similar to reselling, without appropriate approval.
   m. Copy or resell the Platform or create a competing Service using its nonpublic components.
3. The Services may not be used to sell, promote, or distribute:
   a. Counterfeit or stolen products.
   b. Illegal drugs or substances.
   c. Prohibited weapons, explosives, or ammunition.
   d. Pornographic material or sexual exploitation.
   e. Any Content involving the sexual exploitation of children.
   f. Products or services that infringe intellectual property rights.
   g. Hacking tools or malicious software.
   h. Fraudulent documents, accounts, or identities.
   i. Goods or services whose sale is prohibited by law in the Merchant’s or Customer’s country.
   j. Ponzi schemes, pyramid schemes, or fraudulent investment opportunities.
   k. Unlicensed gambling services.
   l. Products that incite violence, hatred, or unlawful discrimination.
   m. Any offering that the Company reasonably believes exposes the Platform or its Users to serious legal or security risk.
4. The Company may request documents or licenses before permitting the sale of regulated products or services.
5. The Company may take immediate action where there is a risk to children, Users, systems, or the public, including removing Content, suspending accounts, and cooperating with the relevant authorities.

Eighteenth: Email and Marketing Communications

1. The Customer may only send emails, text messages, or marketing notifications to individuals with whom the Customer is legally permitted to communicate.
2. The Customer is responsible for:
   a. Obtaining required consents.
   b. Providing a clear unsubscribe method.
   c. Respecting unsubscribe requests.
   d. Not using unlawfully purchased data or mailing lists.
   e. Complying with communications, advertising, and privacy laws.
3. The Company may suspend communication features if it receives repeated complaints, rejected message rates become excessive, or unsolicited use is detected.
4. Sender information, internet addresses, or message headers may not be forged or manipulated to conceal their source.

Nineteenth: Company Intellectual Property Rights

1. The Company or its licensors own all rights relating to the Komrz Platform, including:
   a. Software and code.
   b. Designs and interfaces.
   c. Databases.
   d. Trademarks, names, and logos.
   e. Documentation and guides.
   f. Models and templates.
   g. Features, processes, and tools.
   h. Content created by the Company.
2. The Customer is granted a limited, nonexclusive, nontransferable right to use the Services during the subscription period, in accordance with the plan and these Terms.
3. The Customer may not:
   a. Reverse engineer the Services.
   b. Attempt to discover source code or algorithms.
   c. Copy or modify the Platform or create derivative works from it.
   d. Sell or sublicense the Service without authorization.
   e. Remove proprietary rights notices.
   f. Use the Company’s trademarks without approval.
   g. Use the Services to create or train a competing product in a manner that infringes the Company’s rights.
4. The Customer may submit suggestions or feedback to the Company and agrees that the Company may use them to develop the Services without financial obligation, unless otherwise agreed in writing.

Twentieth: Trademarks

1. Komrz, its logo, trade names, and designs are marks owned by or licensed to the Company.
2. The former “Shahbandr” brand and its related assets remain the property of the Company following the rebrand to Komrz.
3. Use of the Platform does not give the Customer any right to register or use a name, domain, or mark similar to Komrz or Shahbandr in a manner that may cause confusion.
4. The Merchant may state that its store is “Powered by Komrz” only by using badges or materials approved by the Company.

Twenty-First: Intellectual Property Notices

1. The Company respects intellectual property rights. A rights holder or authorized representative may send a notice to [email protected].
2. To the extent possible, the notice must include:
   a. The complainant’s name and contact information.
   b. Identification of the protected work or right.
   c. Identification and location of the disputed Content.
   d. An explanation of why an infringement is believed to have occurred.
   e. A statement of good faith and accuracy of the information.
   f. Evidence of the complainant’s authority or authorization.
   g. An electronic or physical signature.
3. The Company may remove or restrict Content while reviewing the notice.
4. The Company may notify the Customer of the notice and allow the Customer to respond, where appropriate and legally permitted.
5. Accounts of Users who repeatedly infringe intellectual property rights may be terminated.
6. Where the United States Digital Millennium Copyright Act applies, notices will be handled in accordance with the relevant legal procedures and the Company’s published designated agent information.

Twenty-Second: Third-Party Services

1. The Platform may include links, applications, services, or interfaces provided by third parties.
2. The Company does not have full control over those services and does not guarantee their continuation, quality, or security.
3. The Customer’s use of any external service is subject to that service’s terms and privacy policy.
4. When an integration is activated, the Customer authorizes the Company to exchange necessary data with the external service provider.
5. The Customer is responsible for reviewing the permissions granted to any external application.
6. The Company may discontinue an integration if:
   a. The external party stops providing it.
   b. Its interfaces or policies change.
   c. The integration becomes unsafe.
   d. It violates the law or the rights of others.
   e. It imposes costs or requirements that cannot reasonably be supported.

Twenty-Third: Service Availability and Maintenance

1. The Company seeks to provide the Services reliably but does not guarantee that the Services will always be available without interruption.
2. The Services may be temporarily interrupted because of:
   a. Maintenance.
   b. Security updates.
   c. Hosting or communications failures.
   d. Third-party services.
   e. Cyberattacks.
   f. Circumstances beyond the Company’s reasonable control.
3. The Company will attempt to notify Customers in advance of scheduled maintenance when reasonably possible.
4. Reasonable maintenance periods or interruptions caused by a third party will not constitute a material breach of these Terms.
5. Any specific service-level commitments will be governed by a separate written agreement, if applicable.

Twenty-Fourth: Backups and Data Export

1. The Company may maintain operational backups in accordance with its internal procedures, but those backups are not a substitute for backups maintained by the Customer.
2. The Customer is responsible for exporting and maintaining a current copy of important data and Content.
3. The dashboard may provide tools to export products, orders, customers, or other types of data, depending on the plan and available features.
4. The Company does not guarantee the recovery of every file or every previous version of data.
5. The account may not be used as a general repository for archiving files unrelated to use of the Platform or the store’s business activity.
6. The Company may delete temporary files, duplicate copies, or Content that exceeds storage limits.

Twenty-Fifth: Account Suspension

1. The Company may suspend an account or restrict some of its features, in whole or in part, if:
   a. Due fees have not been paid.
   b. The Customer violates these Terms.
   c. The Company suspects fraud or a security breach.
   d. The Company receives a legal order or request.
   e. The account creates a security or technical risk.
   f. Account information is inaccurate or cannot be verified.
   g. Products or activities violate the law or Platform policies.
   h. Suspension is necessary to protect Customers or the public.
2. The Company will attempt to notify the Customer and provide a reasonable opportunity to correct the violation, unless the violation is serious or a delay may result in harm or legal liability.
3. Account suspension does not release the Customer from the obligation to pay outstanding fees.
4. During an investigation, the Company may restrict access to Content, payments, or Customer data, to the extent permitted by law.

Twenty-Sixth: Account Termination

1. The Customer may terminate the account through the dashboard, if that feature is available, or by sending a request to [email protected].
2. The Company may terminate the account or agreement if:
   a. The Customer commits a material breach and does not correct it within the specified period.
   b. Violations are repeated.
   c. The Services are used for unlawful activity.
   d. The Customer fails to pay amounts due.
   e. Providing the Service to the Customer becomes unlawful.
   f. The Customer’s use creates a serious risk to the Platform or its Users.
   g. The Customer provides fraudulent or misleading information.
3. The Company may discontinue a Service or plan generally for commercial or technical reasons, provided that affected Customers receive reasonable notice and amounts paid for unused periods are addressed where appropriate or required by law.
4. Upon termination of the account:
   a. The Customer’s right to use the Services ends.
   b. Outstanding amounts become immediately due.
   c. The Customer must transfer its domains and related services.
   d. Its stores, applications, and public pages may stop operating.
   e. Provisions that by their nature are intended to survive termination will remain in effect.

Twenty-Seventh: Data Retention After Termination

1. The Company may retain account data for up to ninety days after the subscription ends or the account is closed, unless:
   a. A longer period is required by law.
   b. The data is required to resolve a dispute or transaction.
   c. The Customer’s plan or agreement specifies a different period.
   d. The data is deleted earlier for security or technical reasons.
2. After the retention period expires, data may be deleted or made unrecoverable.
3. The Customer is responsible for exporting its data before the subscription ends.
4. The Company may retain limited copies of data within backups or legal and security records until the deletion cycle or applicable legal retention period expires.

Twenty-Eighth: Confidentiality

1. Each party may receive nonpublic information relating to the other party.
2. The receiving party must:
   a. Use Confidential Information only for purposes related to the Services.
   b. Protect it using a reasonable degree of care.
   c. Disclose it only to employees or contractors who need it and are bound by confidentiality obligations.
3. Confidential Information does not include information that:
   a. Becomes publicly available without a breach.
   b. Was lawfully known before it was received.
   c. Is lawfully received from another party.
   d. Is independently developed.
4. Information may be disclosed where required by law or court order, with notice to the other party when legally permitted.

Twenty-Ninth: Disclaimer of Warranties

1. The Services are provided on an “as is” and “as available” basis, to the extent permitted by law.
2. The Company does not guarantee that:
   a. The Services will meet all of the Customer’s specific requirements.
   b. The Services will operate without interruption or error.
   c. The Services will generate specific sales, profits, or results.
   d. All results, reports, or artificial intelligence outputs will be completely accurate.
   e. Third-party services will remain continuously available.
   f. The Platform will be completely free from security risks.
3. The Company disclaims warranties of merchantability, fitness for a particular purpose, and noninfringement, except to the extent such warranties cannot legally be excluded.
4. The Customer is responsible for assessing whether the Services are suitable for its business, systems, and legal obligations.

Thirtieth: Limitation of Liability

1. To the extent permitted by law, the Company, its directors, employees, and affiliates will not be liable for:
   a. Loss of profits or revenue.
   b. Loss of business opportunities.
   c. Damage to reputation.
   d. Loss of data caused by the Customer’s failure to maintain an appropriate copy.
   e. Indirect, incidental, or consequential damages.
   f. Acts of payment, shipping, hosting, or external service providers.
   g. Disputes between the Merchant and Store Customers.
   h. Products or services sold by the Merchant.
   i. Reliance on artificial intelligence outputs without appropriate review.
2. To the extent permitted by law, the Company’s total liability arising from or relating to the Services will not exceed the total fees paid by the Customer to the Company during the twelve months immediately preceding the event giving rise to the claim.
3. These limitations do not apply where liability cannot legally be excluded or limited, including fraud or willful misconduct, where applicable.
4. The Customer acknowledges that the allocation of risk in these Terms is an essential part of the pricing and provision of the Services.

Thirty-First: Indemnification

1. To the extent permitted by law, the Customer agrees to indemnify the Company, its affiliates, directors, and employees against claims, losses, and reasonable costs resulting from:
   a. The Customer’s Content, products, or services.
   b. The Customer’s violation of these Terms.
   c. Infringement of third-party rights.
   d. A dispute between the Merchant and a Store Customer.
   e. Violation of commerce, tax, consumer, or privacy laws.
   f. The Customer’s unlawful use of the Services.
2. The Company will notify the Customer of the claim within a reasonable period and may participate in the defense.
3. The Customer may not enter into a settlement that imposes an obligation or admission on the Company without the Company’s written approval.

Thirty-Second: Taxes

1. The Customer is responsible for determining the taxes and fees applicable to its business and transactions.
2. The Company may collect value-added tax, sales tax, or any similar tax on subscription fees where required.
3. The Customer must provide accurate tax information.
4. Tax tools or reports provided by the Platform do not constitute tax advice, and the Customer should consult its qualified adviser.
5. If the law requires the Customer to withhold part of a payment, the Customer must provide the Company with official documentation proving the withholding.

Thirty-Third: Force Majeure

The Company will not be responsible for delays or failure to perform resulting from circumstances beyond its reasonable control, including natural disasters, wars, civil disturbances, epidemics, interruptions to communications, electricity or cloud services, cyberattacks, governmental actions, and supplier failures.

Thirty-Fourth: Changes to the Services and These Terms

1. The Company may update these Terms to reflect:
   a. Changes to the Services.
   b. The addition of new products.
   c. Legal or regulatory changes.
   d. Security requirements.
   e. Operational or commercial updates.
2. The updated version will be published on the Komrz website and will state the date of the latest update.
3. Where a material change has a direct and adverse effect on the Customer’s rights, the Company will attempt to provide notice through email or the dashboard within a reasonable period before the change takes effect.
4. Continued use of the Services after the updated Terms take effect constitutes acceptance of those Terms.
5. If the Customer does not agree to a material change, the Customer may cancel renewal and stop using the Service before the next subscription cycle, subject to the provisions relating to fees and refunds.

Thirty-Fifth: Notices and Communications

1. The Customer agrees to receive notices relating to the Services electronically through:
   a. The registered email address.
   b. The dashboard.
   c. Application notifications.
   d. The website.
2. Notices will be considered properly delivered when sent to the contact information registered in the account.
3. The Customer is responsible for keeping its email address and contact details current.
4. The Customer’s agreement to receive operational notices does not constitute consent to receive marketing communications. Marketing preferences may be managed separately.

Thirty-Sixth: Assignment and Transfer

1. The Customer may not assign its rights or obligations or transfer its account without the Company’s written approval.
2. The Company may transfer this agreement, or any part of it, to an affiliate, legal successor, or an entity that acquires the Platform’s business or assets, without reducing the Customer’s material rights.
3. The rebrand from Shahbandr to Komrz does not constitute an assignment or transfer of the contract, provided that the legal contracting entity remains unchanged.

Thirty-Seventh: Governing Law and Dispute Resolution

1. These Terms are governed by and interpreted in accordance with the laws of the State of Delaware, United States of America, without applying conflict-of-law rules, unless the invoice, order form, or a separate agreement identifies a different entity and governing law.
2. Disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the competent courts in the State of Delaware, unless mandatory laws applicable to the Customer require otherwise.
3. Before initiating legal proceedings, the parties must attempt to resolve the dispute amicably through a written notice describing the dispute and the proposed resolution.
4. This section does not prevent either party from seeking urgent relief to protect intellectual property rights, Confidential Information, or system security.
5. The selection of Delaware law does not reduce any mandatory consumer rights that cannot be waived under the law applicable to the consumer.

Thirty-Eighth: General Provisions

1. These Terms, together with the order form, Privacy Policy, and any additional agreements, constitute the entire agreement between the parties regarding the Services.
2. In the event of a conflict, the following order of priority applies:
   a. A written agreement signed by both parties.
   b. An accepted order form or quotation.
   c. Terms specific to a particular Service.
   d. These Terms and Conditions.
   e. General operating policies.
3. Failure to exercise a right does not constitute a waiver of that right.
4. If any provision is found to be invalid or unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will remain in effect.
5. Headings are provided for convenience and do not affect the interpretation of these Terms.
6. These Terms do not create a partnership, agency, or employment relationship between the Company and the Customer.
7. Neither party is responsible for the obligations of the other party except as expressly stated.

Thirty-Ninth: Contact Information

For general inquiries and technical support:
[email protected]

For billing and subscriptions:
[email protected]

For privacy and data inquiries:
[email protected]

For legal notices and intellectual property matters:
[email protected]

Operating Entity:
Shahbandr LLC
Operating under the Komrz brand