Last Updated: July 2026
Komrz respects the privacy of its users and is committed to protecting the personal data collected or processed when users access or use our websites, platforms, applications, products, and services.
Komrz is the commercial brand of the platform owned and operated by Shahbandr LLC. References to “Komrz,” “we,” “us,” “our,” or “the Platform” in this Privacy Policy refer to Shahbandr LLC and the services it provides under the Komrz brand.
For privacy-related questions, you may contact us at:
1. Scope of This Privacy Policy
This Privacy Policy applies to visitors and users of Komrz websites, merchants, their team members, and customers who interact with services provided through the Platform, to the extent that Komrz is responsible for collecting or processing their data.
Merchants operating stores through Komrz may independently collect and process the personal data of their customers. In such cases, the merchant is responsible for providing an appropriate privacy policy, obtaining any required consent, and complying with applicable laws and regulations.
2. Information We May Collect
We may collect the following categories of information:
Account and Registration Information
This may include your name, email address, telephone number, business name, country, login details, and other information provided when creating or managing an account.
Store and Business Information
This may include information relating to products, orders, customers, inventory, branches, content, store settings, and team members.
Payment and Billing Information
This may include subscription details, invoices, payment history, and certain transaction information.
Payment information may be processed by independent payment service providers. Komrz does not necessarily store full payment card details on its systems.
Device and Usage Information
This may include your Internet Protocol address, device type, operating system, browser type, visited pages, usage times, login records, and technical information relating to the performance and operation of the Platform.
Communications and Support Information
This may include messages, requests, feedback, support conversations, and any other information you provide when contacting us.
Information Processed Through Artificial Intelligence Services
When you use artificial intelligence tools or assistants available through Komrz, we may process the instructions, content, and data you provide in order to complete your request and improve your experience, subject to the relevant service settings and applicable laws.
3. How We Use Information
We may use the information we collect for the following purposes:
- Creating and managing user accounts.
- Verifying user identity and protecting accounts.
- Providing and operating Komrz services, stores, applications, and related tools.
- Processing subscriptions, payments, invoices, and billing.
- Providing technical support and customer service.
- Protecting users and the Platform against fraud, misuse, unauthorized access, and security threats.
- Monitoring Platform performance and improving our services, products, and user experience.
- Sending operational messages, service notifications, and important updates.
- Sending marketing communications and promotional offers where consent or another lawful basis applies.
- Analyzing usage and preparing statistics, insights, and reports.
- Complying with legal and regulatory obligations.
- Protecting the rights, property, and legitimate interests of Komrz and its users.
4. Cookies and Similar Technologies
We use cookies and similar technologies to help us:
- Allow users to sign in to their accounts.
- Maintain user sessions and preferences.
- Improve the functionality and performance of the website and Platform.
- Understand how users interact with our services.
- Provide marketing features and measure campaign performance, where applicable.
You may control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the Platform.
5. Sharing Information with Third Parties
We do not sell users’ personal data to third parties for their own independent commercial purposes.
We may share information, where necessary, with:
- Cloud hosting, infrastructure, and storage providers.
- Payment processors, billing providers, and financial service providers.
- Shipping and delivery providers when merchants use those services.
- Email, messaging, notification, and communications providers.
- Analytics, performance measurement, and marketing service providers.
- Technical support, cybersecurity, and professional service providers.
- Governmental, regulatory, judicial, or law enforcement authorities where disclosure is legally required.
- A purchaser, investor, successor, or other party involved in a merger, acquisition, financing, restructuring, or sale of all or part of our business or assets.
Service providers are given access only to the information reasonably necessary to perform the agreed services and are expected to handle the information in accordance with contractual obligations and applicable laws.
6. International Data Transfers
Due to the technical and international nature of Komrz services, information may be processed or stored in countries other than the country in which the user is located.
Where required, we take appropriate measures to protect personal data transferred internationally in accordance with applicable legal and regulatory requirements.
7. Data Retention
We retain personal data for as long as reasonably necessary to:
- Provide and operate our services.
- Manage our relationship with users.
- Comply with legal, financial, accounting, and regulatory obligations.
- Resolve disputes.
- Enforce our agreements.
- Protect the Platform against fraud, security threats, and misuse.
Certain information may be retained after an account is closed where required by law or reasonably necessary to protect our legal rights.
8. Data Security
We apply appropriate technical, administrative, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the service, these safeguards may include:
- Access controls.
- Encryption.
- Security monitoring.
- Data backups.
- System updates.
- Incident detection and response procedures.
However, no electronic system, online platform, or method of transmitting information over the internet can be guaranteed to be completely secure.
9. User Rights
Depending on the applicable laws and the user’s location, users may have the right to:
- Request access to the personal data we hold about them.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal data where permitted by law.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of their data in an appropriate format, where applicable.
- Unsubscribe from marketing communications.
Requests may be submitted to [email protected].
We may request additional information to verify the identity of the person making the request before taking action.
10. Merchant Responsibilities
Merchants are responsible for the personal data they collect, upload, store, access, or process through Komrz services.
Each merchant is responsible for:
- Providing an appropriate and transparent privacy policy to its customers.
- Obtaining any legally required consent.
- Ensuring that personal data is collected and processed lawfully.
- Responding to requests from customers regarding their personal data.
- Protecting account credentials and managing access for team members.
- Ensuring that its use of Komrz complies with applicable laws and regulations.
In these circumstances, Komrz generally acts as a service provider or data processor acting on the merchant’s instructions, unless applicable law or a separate agreement provides otherwise.
11. Children’s Privacy
Komrz services are designed for businesses and merchants and are not directed toward children.
We do not knowingly collect personal data directly from children below the legally applicable age without appropriate parental or guardian consent or another valid legal basis.
12. Third-Party Links and Services
Komrz services may include links to or integrations with third-party websites, platforms, or services, including payment gateways, shipping providers, and social media platforms.
Komrz is not responsible for the privacy practices, security measures, or content of those third parties. Users should review the privacy policies of third-party services before using them or providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our products and services.
- Our data processing practices.
- Legal and regulatory requirements.
- Security and operational practices.
The updated version will be published on this page, and the “Last Updated” date will be revised accordingly.
Where appropriate, we may notify users of material changes through the Platform, by email, or through another reasonable communication method.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us using the following details:
Email: [email protected]
Brand: Komrz
Operating Company: Shahbandr LLC
By using Komrz services, you acknowledge that you have read and understood this Privacy Policy and the ways in which information may be collected, used, stored, and processed.
If you do not agree with this Privacy Policy, you should stop using the services and should not create a new account. Existing users may contact us to request account closure, subject to any information that must be retained for legal, regulatory, security, or contractual purposes.