Frequently Asked Questions
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Still have questions?
What is Komrz?
Komrz is a modern commerce platform that helps businesses launch online stores, sell through video, use AI, manage operations, and grow from one place.
Can I create my store for free?
Yes. You can start building your store for free, explore the platform, and upgrade when you are ready to grow.
What makes Komrz different from other store builders?
Komrz goes beyond store building with AI, video commerce, payments, shipping, growth tools, and connected operations built into one platform.
Does Komrz support video and live commerce?
Yes. Komrz helps you turn product videos and live sessions into shoppable experiences that drive engagement and sales.
What AI features are included in Komrz?
Komrz includes Komi, your AI agent for creating products, managing orders, generating content, translating listings, and completing daily store tasks.
Can I manage payments, shipping, and orders in one place?
Yes. You can connect local and international payment methods, manage shipping, track orders, and operate your store from one dashboard.
Who is Komrz built for?
Komrz is built for brands, retailers, agencies, and growing teams that want to sell smarter and scale faster.
Can Komrz help me sell globally?
Yes. Komrz supports businesses expanding across markets with tools for storefronts, payments, shipping, localization, and growth.
What is video commerce?
Video commerce lets customers discover, engage, add to cart, and buy products directly through videos and live shopping experiences.
What is a shoppable video?
A shoppable video is a product video with connected items, prices, and checkout actions so customers can shop while they watch.
Can I sell through live sessions?
Yes. You can host live shopping sessions where customers watch, ask questions, react, add products to cart, and buy in real time.
Do I need a separate video platform?
No. Video commerce is built into Komrz, so you can publish shoppable videos and live experiences inside your store.
Can customers buy directly from the video?
Yes. Customers can view products, add items to cart, and continue checkout without leaving the video experience.
Can I track video performance?
Yes. You can track engagement, product clicks, add-to-cart actions, and orders generated from each video.
What kind of videos can I use?
You can use product videos, campaign clips, creator content, tutorials, product drops, and live selling sessions.
Is video commerce good for small brands?
Yes. It helps small brands turn content into sales, build trust faster, and create a more engaging shopping journey.
What is Komi?
Komi is the AI agent inside Komrz that helps merchants complete store tasks through simple chat, from products and orders to content, settings, and growth workflows.
Is Komi just a chatbot?
No. Komi is built to take action inside your store, not just answer questions. It can help create, update, manage, and execute real store tasks.
What can Komi do?
Komi can help create products, update catalog details, manage orders, generate content, translate listings, create visuals, connect channels, and support daily operations.
Can Komi create images and videos?
Yes. Komi can help enhance product images, remove backgrounds, adjust visuals, and turn product media into shoppable videos.
Do I need any technical skills?
No. Komi is built for simple chat. Describe what you need in plain language, and Komi helps handle the task inside your dashboard.
Does Komi work in Arabic and English?
Yes. Komi works across English, Arabic, and other languages, helping merchants create content, translate products, and support global selling workflows.
Is Komi right for small stores?
Yes. Komi is designed for stores at every stage, from new merchants who need speed to growing teams that want to reduce manual work.
Can Komi help me sell globally?
Yes. Komi can support localization, translations, product updates, content creation, and workflows that help your store serve more markets.
Is Shahbandr shutting down?
No. Shahbandr is becoming Komrz. The platform is not shutting down.
Will my subscription change?
No. Your current subscription will continue as usual. There is no change to your plan unless our team contacts you directly.
Will my store domain change?
Your custom domain will continue working normally. No action is required from your side.
What if my store uses a Shahbandr subdomain?
Your Shahbandr subdomain will continue working as usual. If any update is needed in the future, our team will guide you.
Will my store data be affected?
No. Your products, orders, customers, settings, payments, and store data will remain in place.
Will my dashboard change?
The dashboard experience will continue improving under Komrz, with a cleaner interface, smarter tools, and Komi built into daily store management.
Do I need to do anything?
No action is required right now. Your store will continue operating normally during the transition.
Can I upgrade my plan later?
Yes. You can upgrade or downgrade anytime from your dashboard.
Does Komrz support online payments?
Yes. Komrz supports secure online payments.
Is technical support included?
Yes. Support is included through live chat and support tickets.
Can I switch between monthly and yearly billing?
Yes. You can switch anytime. Yearly billing gives you 20% off.
Can I launch a mobile app?
Yes. A branded mobile app is available as a paid add-on.
Which plan is best for a growing store?
Basic is great for growth.Our Professional plan is best for advanced tools and scale.
What can I use this form for?
You can use it for support, sales, partnerships, pricing, product questions, or general inquiries.
How long does it take to get a reply?
Our team will get back to you as soon as possible through the contact details you provide.
Can I request a custom plan?
Yes. Share your business needs, and our team will help you explore a custom plan.
Can I contact Komrz for partnerships?
Yes. Send your partnership request, and we’ll connect you with the right team.
I’m an existing customer. Can I get support here?
Yes. Existing customers can contact us here, through live chat, or support tickets.
Do I need to have a store already?
No. You can contact us whether you already have a store or are just exploring Komrz.